Privacy notice
We respect your privacy. This notice explains how we use information you share when requesting an experience or contacting our support desk.
What information we collect
When you submit a request or message support, we may collect details such as your name, email address, phone number, preferred date, group size, and any notes you add about accessibility or preferences.
- Contact details for follow-up
- Request details to review availability
- Message content to answer your questions
How we use it
We use your information to manage your request, provide confirmation details, and offer practical guidance before your experience. We also use it to respond to support messages.
- Review and confirm availability
- Communicate scheduling and day-of guidance
- Answer questions and support requests
Your choices
If you opt in to email updates, we’ll use your address only to communicate about your request and related practical guidance. You can update your preferences by contacting support.
Retention and protection
We keep information only as long as needed to handle your request and support needs, and we take reasonable steps to protect it from unauthorized access.
Questions about privacy?
If you have questions about how your information is used, contact our support desk with your request details. We’ll help wherever we can.